Japan’s “Black Swan” Catastrophes — Implications for Consulting Firms

We need to understand these are multi-faceted and emerging catastrophes. New risks will appear as events unfold over weeks and months. The need to identify and mitigate risk is not limited to pre-event assessments; and early solutions and priorities will shift and change.  It will also require new perspectives and tools to manage complexity. Catastrophe destabilizes….everything, but it especially destabilizes relationships. The…

Re-Thinking Systems, Particle Physics and Candy Mints

CERTS: Is it a breath mint or a candy mint? It is perhaps the second most vexing taxonomic dilemma of the 20th century, with the wave-particle duality of quantum physics edging first place by a hair. CERTS is part of American advertising folk lore. Since we’re not gunning for a fight we’ll just call it a “mint”…

Predictive Analytics – Reducing Risk of Heart Attack Mortality During Hospital Stays

 OVERVIEW: Performance analytics provide the empirical basis for the strategic and tactical management of healthcare outcomes.  As discussed in the referenced JAMA study, for every percentage increase in the guideline adherence rate in hospitals there was an equivalent decrease in the likelihood the patients treated would die before discharge.  Ironically, in the 350 hospitals studied,…